Data Working Group/DWG Activity Report Q3 2020

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DWG activity report for Q3, 2020

Statistics

Dwg-cases-q3-2020.png

416 tickets were created in OTRS in this quarter (92 of these were copied from the web site issue tracker). Issues of minor importance are sometimes handled directly in the web site issue tracker and will therefore not be counted.

A total of 725 messages were received in the context of these tickets, and 1071 messages and memos were written by DWG members.

50 tickets were follow-on tickets to older issues, 31 were discarded as spam. 292 tickets created in this quarter were closed, and additionally, 101 tickets from previous periods were closed.

The median time for the first (non-automated) response to tickets was 22 hours.

10 DWG members were active in the quarter (94% of cases were handled by the five busiest members).

The majority of tickets were handled in English (336), but we also used the languages Russian (15), German (13), Dutch (13), and French (7). (We will also often include auto-translated versions of English messages in responses.)

Generally, all these numbers should be taken with a grain of salt because edge cases can be mis-counted in our statistics. Also, due to reorganisation or cleaning out of old information, it is possible that previous quarters shown in the above graph differ slightly from the numbers published at the time.

Comment and Notable Issues

Anonymous Notes in Brazil

A malfunctioning piece of software has been creating hundreds of anonymous notes in Brazil every day for a few days in August. The content of the notes did not make sense - they were copies of already closed notes, or garbage. After discussions with members of the Brazilian community, we had the sysadmins block note creation for the IP addresses involved.

Uptick in "private access" issues

On the whole we're seeing more requests by land owners requesting the deletion of private ways - or complaints from the community because someone has deleted a private way. The pandemic situation seems to have brought out more people for a small walk or hike near home, often relying on OSM and products built with OSM. This draws more attention to paths that might have been ignored until now - and land owners wonder why all of a sudden everyone walks past their house. Most of these situations can be resolved peacefully by adding proper access tags, although it is sometimes difficult to explain to land owners that any change we make may take months until it arrives on the devices people use for guidance.

List of Cases

closed tickets from previous periods
Created Type Region Action
2016-12-25 request for help or information USA reverted
2018-06-05* poor mapping USA block issued
2018-09-01 poor mapping USA advice given, block issued, community contacted
2019-03-22 poor mapping Panama block issued, changeset commented
2019-10-20* user dispute or no response Iran changeset commented
2019-11-01 user dispute or no response USA block issued
2019-12-01 request for help or information n/a no action needed
2019-12-03 copyright Russia redacted
2019-12-30* user dispute or no response UK advice given, block issued
2020-01-09 copyright Russia block issued, changeset commented
2020-02-05* other
2020-02-17* user dispute or no response Hong Kong advice given
2020-02-20 poor mapping Russia
2020-03-10* other
2020-03-15* poor mapping Philippines advice given, block issued, changeset commented, community contacted
2020-03-23 other USA other
2020-03-25 poor mapping Worldwide advice given, block issued, changeset commented, reverted
2020-03-29* other
2020-04-02* other
2020-04-02* other
2020-04-04* user dispute or no response USA block issued, changeset commented, community contacted
2020-04-11 3rd party complaint about data Germany map edited
2020-04-13 other
2020-04-14* other
2020-04-14* other
2020-04-14* other Sweden advice given, block issued
2020-04-18 other USA block issued
2020-04-20* other
2020-04-25 user dispute or no response Italy advice given, block issued, changeset commented
2020-05-03 user dispute or no response Philippines block issued
2020-05-03 copyright Germany changeset commented
2020-05-06 poor mapping Belgium block issued
2020-05-09 vandalism Worldwide block issued, reverted
2020-05-12 other
2020-05-15 3rd party complaint about data Italy map edited
2020-05-17 request for help or information USA no action needed
2020-05-17 vandalism Ukraine changeset commented
2020-05-18 3rd party complaint about data USA no action needed
2020-05-21 other USA advice given
2020-05-21 other UK advice given, map edited
2020-05-21 3rd party complaint about data USA map edited
2020-05-22* other South Korea
2020-05-23 user dispute or no response Brazil changeset commented
2020-05-23 poor mapping Hungary block issued
2020-05-24 other Belgie advice given
2020-05-24 request for help or information Germany advice given, other
2020-05-26 poor mapping Philippines no action needed
2020-05-27 other Saudi Arabia block issued
2020-05-28 user dispute or no response Algeria block issued
2020-05-30 policy violation Saudi Arabia reverted
2020-06-01 3rd party complaint about data USA map edited
2020-06-03 poor mapping Iran block issued
2020-06-04 other advice given
2020-06-04 poor mapping United Kingdom block issued
2020-06-05 user dispute or no response USA advice given, changeset commented, community contacted
2020-06-06 user dispute or no response UK block issued, changeset commented
2020-06-10 user dispute or no response Germany
2020-06-10* user dispute or no response Italy advice given, changeset commented, reverted
2020-06-12 3rd party complaint about data USA map edited
2020-06-15 other Brazil advice given
2020-06-16 3rd party complaint about data Hungary advice given
2020-06-16 user dispute or no response USA advice given, block issued, changeset commented, community contacted
2020-06-16 user dispute or no response Italy advice given
2020-06-16 user dispute or no response Worldwide advice given, changeset commented
2020-06-17 3rd party complaint about data Canada advice given
2020-06-18 3rd party complaint about data Finland map edited
2020-06-18 international dispute Spain block issued
2020-06-19 request for help or information Malaysia advice given
2020-06-20* user dispute or no response Poland block issued, changeset commented
2020-06-21 3rd party complaint about data USA advice given
2020-06-22 copyright Worldwide advice given, changeset commented, reverted
2020-06-22 spam global
2020-06-22 request for help or information USA advice given
2020-06-23* poor mapping Iran advice given
2020-06-23* spam USA advice given
2020-06-23* poor mapping Syria advice given
2020-06-23* poor mapping Brazil advice given
2020-06-23* user dispute or no response Saudi Arabia advice given
2020-06-23 request for help or information USA advice given, other
2020-06-23 other Cyprus advice given
2020-06-23 request for help or information n/a advice given
2020-06-24* poor mapping Yemen advice given
2020-06-24 other USA advice given, map edited, no action needed
2020-06-24 request for help or information USA advice given
2020-06-25 poor mapping UK advice given, block issued, changeset commented
2020-06-25 vandalism Italy block issued, reverted
2020-06-26 user dispute or no response UK advice given
2020-06-27* copyright Russia block issued, changeset commented, redacted
2020-06-27 poor mapping India advice given, block issued, reverted
2020-06-27* vandalism Spain
2020-06-27 vandalism Peru block issued
2020-06-28 other Denmark advice given, no action needed
2020-06-29 copyright Russia changeset commented, redacted
2020-06-29 other Malaysia no action needed
2020-06-29 other USA changeset commented, community contacted
2020-06-30 policy violation Russia block issued, redacted
2020-06-30 request for help or information
2020-06-30* poor mapping China no action needed
2020-06-30 other Austria advice given
2020-06-30 other no action needed
2020-06-30 user dispute or no response Spain block issued
closed tickets from this period
Created Type Region Action
2020-07-01 user dispute or no response India advice given
2020-07-01 user dispute or no response UK no action needed
2020-07-01 misdirected complaint Lithuanaia advice given
2020-07-01 misdirected complaint USA advice given
2020-07-01* poor mapping Brazil advice given
2020-07-01* user dispute or no response Spain advice given
2020-07-01* poor mapping India advice given
2020-07-01* user dispute or no response Germany advice given
2020-07-01* poor mapping New Caledonia advice given
2020-07-01* user dispute or no response South Korea changeset commented
2020-07-01 vandalism Iran advice given
2020-07-01 3rd party complaint about data French Guiana community contacted, map edited
2020-07-02 other
2020-07-02 vandalism USA advice given, block issued
2020-07-02 3rd party complaint about data North Macedonia advice given
2020-07-03 request for help or information Austria advice given
2020-07-03 request for help or information Germany advice given
2020-07-04 international dispute Nepal changeset commented, reverted
2020-07-04 user dispute or no response Russia no action needed
2020-07-05 vandalism Ireland advice given, block issued, changeset commented, community contacted
2020-07-05 other UK map edited
2020-07-05 copyright Russia other, redacted
2020-07-05 poor mapping Slovenia advice given, changeset commented
2020-07-05 user dispute or no response n/a changeset commented, other
2020-07-05* spam France advice given
2020-07-05 user dispute or no response Malaysia advice given
2020-07-06 other Chile advice given, block issued
2020-07-06 user dispute or no response USA block issued
2020-07-06* poor mapping Poland advice given
2020-07-06 vandalism India advice given, reverted
2020-07-06* user dispute or no response Russia no action needed
2020-07-06 poor mapping Russia no action needed
2020-07-07 user dispute or no response Worldwide advice given
2020-07-07 copyright Russia other, redacted
2020-07-08 other n/a advice given
2020-07-08 request for help or information n/a advice given
2020-07-08 poor mapping Tanzania
2020-07-08 copyright Russia other, redacted
2020-07-09* user dispute or no response Iran advice given
2020-07-09 international dispute Ukraine advice given
2020-07-10 request for help or information United Kingdom advice given
2020-07-11 3rd party complaint about data Germany hiding of notes or comments, map edited
2020-07-11 copyright Russia changeset commented, redacted
2020-07-12 3rd party complaint about data Canada
2020-07-12* other India advice given
2020-07-13 poor mapping Slovakia no action needed
2020-07-15 3rd party complaint about data USA changeset commented
2020-07-15 misdirected complaint USA advice given
2020-07-15 policy violation advice given
2020-07-15* poor mapping Netherlands advice given
2020-07-16 poor mapping USA no action needed
2020-07-16 copyright Russia other, redacted
2020-07-16 3rd party complaint about data United Kingdom map edited
2020-07-16 other USA advice given, map edited
2020-07-17 3rd party complaint about data UK advice given, other
2020-07-17 policy violation Chile block issued
2020-07-18 request for help or information South America community contacted
2020-07-18 other USA advice given
2020-07-19 3rd party complaint about data New Zealand map edited
2020-07-19 user dispute or no response Iran advice given
2020-07-19 other Belgie map edited
2020-07-20 other Myanmar advice given
2020-07-20* other India block issued
2020-07-20 other Russia no action needed
2020-07-20 request for help or information Faroe Islands advice given
2020-07-21 3rd party complaint about data USA community contacted
2020-07-21* user dispute or no response Germany
2020-07-21 request for help or information Afghanistan reverted
2020-07-21* user dispute or no response USA changeset commented
2020-07-21* policy violation USA changeset commented
2020-07-21* poor mapping Brazil advice given
2020-07-21* poor mapping Brazil advice given
2020-07-21* poor mapping China block issued
2020-07-22 request for help or information Israel advice given
2020-07-22* spam Spain hiding of notes or comments
2020-07-22 user dispute or no response Russia, Latvia advice given, block issued, changeset commented, reverted
2020-07-22 request for help or information n/a advice given
2020-07-23* other Iraq advice given
2020-07-23 user dispute or no response Russia hiding of notes or comments
2020-07-23 poor mapping UK advice given
2020-07-23 policy violation USA advice given, changeset commented
2020-07-24 other USA, California no action needed
2020-07-24 poor mapping Indonesia advice given
2020-07-24 3rd party complaint about data USA community contacted, map edited
2020-07-24 user dispute or no response Spain block issued, community contacted
2020-07-24 copyright Malaysia no action needed
2020-07-24 international dispute China/India other
2020-07-24 other Jamaica
2020-07-24 request for help or information n/a no action needed
2020-07-26 user dispute or no response Germany block issued
2020-07-26* poor mapping Tajikistan changeset commented, reverted
2020-07-26 copyright Russia other, redacted
2020-07-26 misdirected complaint USA advice given
2020-07-27 request for help or information UK advice given
2020-07-27 other
2020-07-27* poor mapping Europe block issued
2020-07-28 other US; Africa advice given
2020-07-28 international dispute Western Sahara advice given
2020-07-29 misdirected complaint USA advice given
2020-07-30 copyright Russia other, redacted
2020-07-31 user dispute or no response UK advice given
2020-07-31* poor mapping Brazil advice given
2020-07-31 poor mapping Turkey advice given
2020-07-31 user dispute or no response Iraq advice given, changeset commented
2020-08-01* vandalism Sri Lanka no action needed
2020-08-01* poor mapping Iran advice given
2020-08-01 poor mapping Brazil advice given, other
2020-08-01* poor mapping Iran advice given
2020-08-01* poor mapping Peru block issued
2020-08-01 vandalism Bangladesh changeset commented, reverted
2020-08-01* user dispute or no response Vietnam advice given
2020-08-01 user dispute or no response Germany advice given
2020-08-01 poor mapping Poland block issued, changeset commented, reverted
2020-08-01* poor mapping Malaysia block issued, changeset commented, community contacted
2020-08-01* other USA advice given
2020-08-01* user dispute or no response Ukraine advice given
2020-08-01* other USA other
2020-08-01 other USA advice given, map edited
2020-08-01 poor mapping USA reverted
2020-08-02 other Armenia advice given
2020-08-02 user dispute or no response Italy advice given
2020-08-02 request for help or information Iran hiding of notes or comments
2020-08-03* other United Kingdom advice given
2020-08-03 request for help or information other
2020-08-04* poor mapping Russia changeset commented
2020-08-04 misdirected complaint Azerbaijan no action needed
2020-08-04 request for help or information n/a advice given
2020-08-04* poor mapping Brazil no action needed
2020-08-04 3rd party complaint about data USA advice given, map edited
2020-08-05* other China advice given
2020-08-05 vandalism world-wide block issued, reverted
2020-08-05 user dispute or no response Germany block issued
2020-08-05 3rd party complaint about data England map edited
2020-08-05 3rd party complaint about data USA advice given, community contacted, map edited
2020-08-06* poor mapping USA advice given, block issued, changeset commented
2020-08-07 request for help or information no action needed
2020-08-07 request for help or information Unknown advice given
2020-08-09 copyright Russia other, redacted
2020-08-10* other China advice given
2020-08-10 request for help or information n/a advice given
2020-08-12* other Germany advice given
2020-08-12 misdirected complaint USA advice given, no action needed
2020-08-13 3rd party complaint about data Germany advice given, changeset commented, community contacted, map edited
2020-08-14 user dispute or no response Germany block issued
2020-08-14 international dispute Western Sahara advice given
2020-08-14 other USA advice given
2020-08-15 request for help or information Unknown advice given
2020-08-15* poor mapping Chile no action needed
2020-08-15* poor mapping Saudi Arabia block issued
2020-08-15* poor mapping Peru block issued
2020-08-16 international dispute Argentina block issued, reverted
2020-08-18 request for help or information advice given
2020-08-18 user dispute or no response USA
2020-08-19 policy violation Russia changeset commented
2020-08-20 other Australia changeset commented
2020-08-20 poor mapping Russia block issued
2020-08-20 other advice given
2020-08-20 user dispute or no response USA advice given
2020-08-20 policy violation USA advice given
2020-08-21 vandalism USA advice given
2020-08-21 other Finland hiding of notes or comments
2020-08-21 vandalism USA block issued, reverted
2020-08-21* request for help or information Philippines advice given
2020-08-21* vandalism Colombia reverted
2020-08-21 poor mapping Saudi Arabia advice given
2020-08-21* user dispute or no response Canada advice given
2020-08-21* user dispute or no response Latvia advice given, block issued, changeset commented
2020-08-21 poor mapping Russia advice given
2020-08-21 poor mapping Australia advice given
2020-08-21 user dispute or no response Japan advice given
2020-08-21* poor mapping Saudi Arabia
2020-08-21 user dispute or no response France advice given
2020-08-21 vandalism France advice given
2020-08-22* poor mapping Syria block issued, reverted
2020-08-22 misdirected complaint USA advice given, map edited
2020-08-23 poor mapping Italy changeset commented
2020-08-23* vandalism Brazil block issued, changeset commented
2020-08-23* other India advice given
2020-08-23 poor mapping Kyrgyzstan advice given
2020-08-23 user dispute or no response USA advice given, community contacted
2020-08-24 request for help or information n/a advice given
2020-08-24 copyright
2020-08-25 poor mapping India block issued
2020-08-25 copyright UK reverted
2020-08-25 request for help or information n/a advice given
2020-08-26 poor mapping Nagorno Karabakh changeset commented
2020-08-26* user dispute or no response Kazakhstan no action needed
2020-08-26 3rd party complaint about data USA map edited
2020-08-26* user dispute or no response Kazakhstan block issued
2020-08-27 user dispute or no response Panama changeset commented
2020-08-27 poor mapping USA block issued
2020-08-27 vandalism USA reverted
2020-08-28* other USA advice given, block issued
2020-08-28 policy violation Germany advice given, changeset commented, community contacted
2020-08-30 other Russia no action needed
2020-08-30 international dispute South China Sea block issued
2020-08-30 international dispute South China Sea block issued, reverted
2020-08-31 request for help or information USA advice given
2020-08-31 3rd party complaint about data NL advice given, map edited
2020-08-31 user dispute or no response Mexico advice given
2020-08-31 user dispute or no response Mexico advice given
2020-08-31 request for help or information France advice given
2020-08-31* poor mapping India advice given
2020-09-01 user dispute or no response Germany changeset commented
2020-09-01 other
2020-09-02 other
2020-09-02 3rd party complaint about data USA community contacted, map edited
2020-09-02* user dispute or no response Russia no action needed
2020-09-02 3rd party complaint about data USA map edited
2020-09-02 copyright USA changeset commented, reverted
2020-09-02 poor mapping USA block issued
2020-09-03 user dispute or no response UK advice given, community contacted
2020-09-04 poor mapping USA advice given, changeset commented
2020-09-04 poor mapping USA changeset commented, reverted
2020-09-05* international dispute South China Sea changeset commented
2020-09-05* international dispute South China Sea changeset commented
2020-09-05* international dispute South China Sea changeset commented
2020-09-05* poor mapping Australia advice given
2020-09-05* spam USA advice given
2020-09-05* poor mapping Iran advice given
2020-09-06 privacy issue Germany hiding of notes or comments
2020-09-06 policy violation Ecuador block issued
2020-09-06* poor mapping Russia other
2020-09-07 3rd party complaint about data Australia map edited
2020-09-07 user dispute or no response wiki advice given, community contacted
2020-09-07 other USA block issued, reverted
2020-09-08 user dispute or no response Austria block issued
2020-09-08 3rd party complaint about data USA map edited
2020-09-09 vandalism USA block issued, reverted
2020-09-09 policy violation USA block issued
2020-09-10 vandalism worldwide block issued, reverted
2020-09-10 other Unknown no action needed
2020-09-10 request for help or information Ireland advice given, community contacted
2020-09-10 other Brazil hiding of notes or comments
2020-09-10 request for help or information Romania hiding of notes or comments
2020-09-11 request for help or information
2020-09-11 user dispute or no response Austria block issued
2020-09-12 user dispute or no response Germany block issued
2020-09-12 international dispute India advice given
2020-09-13 international dispute North Pacific no action needed
2020-09-13* other Unknown no action needed
2020-09-13* vandalism Russia block issued
2020-09-13* other Ukraine no action needed
2020-09-13* vandalism France advice given, reverted
2020-09-13* spam Spain advice given
2020-09-13* other Spain changeset commented
2020-09-13 request for help or information
2020-09-14 other World advice given, block issued
2020-09-14 3rd party complaint about data Cyprus advice given
2020-09-14 poor mapping USA block issued
2020-09-14 other Canada map edited
2020-09-15* other Russia no action needed
2020-09-16* poor mapping Canada advice given
2020-09-17 policy violation India block issued, reverted
2020-09-18 poor mapping UK block issued, changeset commented, map edited
2020-09-19 poor mapping Iran advice given, block issued, reverted
2020-09-19 request for help or information Worldwide advice given
2020-09-19 misdirected complaint Germany advice given
2020-09-20 misdirected complaint Australia advice given
2020-09-20* user dispute or no response Russia no action needed
2020-09-20* other World block issued
2020-09-20 misdirected complaint UK advice given, map edited
2020-09-20* user dispute or no response Saudi Arabia advice given
2020-09-20* user dispute or no response
2020-09-21* vandalism Russia block issued, map edited
2020-09-21* international dispute South China Sea block issued
2020-09-21 other Unknown no action needed
2020-09-21 other Unknown no action needed
2020-09-21 poor mapping Australia advice given
2020-09-21 other Unknown no action needed
2020-09-21* vandalism Poland reverted
2020-09-21 privacy issue Russia block issued, redacted
2020-09-21 poor mapping Worldwide block issued
2020-09-22 poor mapping Russia block issued, map edited
2020-09-22 poor mapping Iran no action needed
2020-09-22 other Russia other
2020-09-22 policy violation Russia changeset commented, redacted
2020-09-23 misdirected complaint UK advice given
2020-09-25* poor mapping Russia no action needed
2020-09-25 request for help or information Worldwide advice given
2020-09-26 poor mapping USA changeset commented
2020-09-26* poor mapping India advice given, changeset commented
2020-09-27* poor mapping China advice given
2020-09-27* policy violation UK changeset commented, map edited, reverted
2020-09-27 poor mapping Belarus block issued, changeset commented
2020-09-29 request for help or information USA advice given
2020-09-29 vandalism world-wide block issued
2020-09-29 misdirected complaint USA advice given
2020-09-30* poor mapping Russia advice given
2020-09-30* vandalism Kosovo reverted
2020-09-30 misdirected complaint Poland advice given
2020-09-30 vandalism Luxembourg block issued, changeset commented, reverted

* an asterisk behind the date marks tickets that were created from web site "issues".